FAQ

FAQ - Orders, Shipping, etc.
Q: How long does it take to ship my order?
A: Orders are typically shipped within 1-2 business days of placing the order.
Q: When will my order arrive?
A: Shipping times are set by our delivery partners based on the shipping method you selected. You can find more details in the order confirmation email you received.
Q: How do I track my order?
A: After shipping, you will receive a confirmation email with the tracking number and other information about tracking your order.
Q: What is your return policy?
A: We accept returns of all items within 30 days of your original order date. If you are interested in returning an item, please email us with your order number and we will send a return label.
Q: How do I make changes to an existing order?
A: Changes can be made to existing orders as long as the order is still in the "Processing" status. Please contact our team via email and we will ensure that the desired changes are applied. If your order has already shipped, we are unable to make any changes to it. If you are not satisfied with the order you received, please contact us to make any changes you may need.
Q: What shipping methods do you offer? A: For domestic orders, we offer FedEx and DHL shipping.
Q: Do you ship internationally?
A: We currently ship to Australia, the US, the UK, Europe, Canada, and most countries in Asia.
Q: Do you sell gift cards?
A: We offer the option to purchase gift cards in our store. Contact us via email to learn about the different available options.
Q: Can I receive a refund?
A: If you are not satisfied with the product you received, you can get a refund.